Privacy Policy

Design Heating, LLC ("Design Heating", "we", "us", "our") respects your privacy. This Privacy Policy describes how we collect, use, and protect the information you provide when you visit our website or contact us about HVAC services.

Information We Collect

We collect what you give us, plus basic information about how our site is used:

• Contact form submissions: your name, email address, phone number, service address, and the message you send us.
• Direct communication: emails or phone calls you initiate.
• Essential cookies: a small cookie consent flag stored in your browser's localStorage so we don't show the cookie banner again.
• Analytics cookies: we use Google Analytics, loaded through Google Tag Manager, to understand how visitors use our site, such as which pages are viewed. Google Analytics sets first-party cookies such as _ga. Learn how Google uses information from sites that use its services, or opt out with the Google Analytics opt-out browser add-on.
• Page performance: Cloudflare Web Analytics measures how quickly our pages load. It does not use cookies or other browser storage.
• Server logs: our hosting provider (Cloudflare) keeps short-lived access logs containing IP address and user-agent for security and abuse prevention.

How We Use Your Information

• To respond to your service inquiry, schedule a consultation, and provide a free estimate.
• To send you the system design, proposal, or follow-up communication you requested.
• To meet our legal obligations as a Minnesota-licensed contractor.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Retention

Contact-form submissions and project records are kept as long as needed to provide service and meet our legal/tax obligations (typically 7 years for completed projects). You may request deletion at any time.

Your Rights

You have the right to:

• Access the personal information we have about you.
• Correct information that is inaccurate.
• Delete your information, subject to legal retention requirements.
• Opt out of any future communications.

To exercise any of these rights, email [email protected] or call (218) 525-5914.

Do Not Sell My Personal Information (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale of their personal information. Design Heating does not sell personal information. If you would like to confirm this in writing or have any questions, please contact us using the information below.

GDPR (European Visitors)

If you visit our site from the European Economic Area, you have the right to access, correct, delete, restrict processing of, or object to processing of your personal data. The legal basis for processing your data is your consent (when you submit a form) or our legitimate interest in responding to your inquiry. Contact us to exercise these rights or file a complaint with your local data-protection authority.

Security

This site is served entirely over HTTPS with HSTS, X-Frame-Options, Content-Security-Policy, and other industry-standard security headers. Form submissions are transmitted to our backend over TLS.

Children's Privacy

Our services are intended for homeowners and builders. We do not knowingly collect information from anyone under the age of 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above will reflect any changes.

Contact

Design Heating, LLC
5131 Washburn Road
Duluth, MN 55803
Phone: (218) 525-5914
Email: [email protected]